Pensiunea Tip Top

Terms and conditions

Accessing and using this website implies your acceptance of the terms and conditions below. For the best use of the website, we recommend reading all the terms and conditions carefully.

Information about services

Tiptopmures.ro makes every effort to present the services offered as accurately as possible.

Bookings

There is no minimum booking period.

The prices displayed are in RON and include VAT; these taxes will be shown on the invoice or receipt issued.

According to the laws in force, an order placed on this website is considered a contract between the user and SC TIP-TOP ESPRESSO SRL and must be fulfilled by both parties. This means that SC TIP-TOP ESPRESSO SRL undertakes to provide the services requested according to the bookings made.

We reserve the right to change the prices displayed on the website whenever we consider it necessary.

Privacy of personal data

tiptopmures.ro undertakes to strictly respect the confidentiality of its customers’ data and not to pass on customers’ personal data to third parties.

The data requested on this website are: surname, first name, phone number, home address and e-mail address. If you wish to buy online, you will additionally be asked for the delivery address, the billing address and the payment method.

The user’s personal data may be used by tiptopmures.ro only for the stated purpose of this website, to send the user the confirmation and delivery of orders.

Copyright

The website and all its elements (web graphics, texts, software etc.) are protected by copyright law. Using any element of this website without our consent is punishable according to the laws in force.

Limitation of liability

In accordance with the legislation in force, the guesthouse bears no responsibility for:

  • late arrivals or no-shows, which will be charged to the customer;
  • damage, destruction or losses during the stay, which are the customer’s responsibility;
  • incorrect information provided by the buyer, who may correct their personal data at any time;
  • the possibility of contracting viruses by accessing this website or by receiving informative or promotional e-mails;
  • inconvenience caused by interruptions of access to the website due to the internet service provider (ISP);
  • the content or nature of the websites through whose links a customer reaches this website.

We reserve the right to refuse a booking at any stage of the ordering procedure for several reasons, including:

  • the requested room is not available;
  • an error is identified in the product information, including the price or a promotional offer.

If there are problems with an order, we will contact you by e-mail or by phone.

Final provisions

We reserve the right to make any changes to these terms and conditions, as well as any changes to the website, without prior notice to users.

Booking / cancellation policy

No deposit is required for bookings, but it is welcome. We reserve the right to block the amount of the booking on the customer’s card when the booking is made.

Any booking can be cancelled free of charge three days before arrival.

In case of late cancellation, the cost of the first night will be charged, or the full cost in case of no-show.

Check-in and check-out

Check-in is from 3 pm and check-out is until 11 am. If the room is not vacated by 11 am, the following day will also be charged.

Please arrive at the reception by 10 pm; in case of an unannounced delay, the booking is cancelled automatically.

Children

Every child is welcome. Children under 6 stay free of charge if they use the existing beds. Extra beds cost 20 lei for children and 30 lei for adults.

Young people over 12 are considered adults.

Children under 2 get a free cot, subject to availability.

Pets

Pets are welcome on request, for an extra charge.

Accidental damage and other notices

In case of accidental damage on the premises of the guesthouse, the real cost will be assessed and paid at the reception or later (as the case may be).

Smoking is not allowed in the rooms, according to the law. In case of non-compliance, additional cleaning costs will be charged.